Terms of Service

1. Agreement to Terms

By accessing or using Luma ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use the Service.

Luma is operated by Luma Health Ltd. References to "we", "us", or "our" refer to Luma Health Ltd.

2. Service Description

Luma is a medication management service that helps you track your medications, set reminders, and maintain consistency with your schedule. The Service includes a web application, mobile applications, and optional physical reminder devices.

Features include medication scheduling, dose tracking, prescription label scanning, care circle management, and notification delivery via email, push notifications, and SMS.

4. Account Responsibilities

• You must provide accurate and complete information when creating your account
• You are responsible for maintaining the security of your password
• You must not share your account credentials with others
• You are responsible for all activity that occurs under your account
• You must notify us immediately if you suspect unauthorised access to your account
• You must be at least 16 years old to create an account

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorised access to any part of the Service
• Interfere with or disrupt the Service or its infrastructure
• Upload malicious content or attempt to exploit vulnerabilities
• Use the Service to manage medications for others without their explicit consent
• Resell or redistribute the Service without our written permission

6. Subscriptions and Payment

Luma offers a free tier and a paid subscription plan (Luma+). Paid subscriptions are billed monthly or annually as indicated at the time of purchase.

• Subscription fees are charged in advance for each billing period
• You may cancel your subscription at any time — access continues until the end of the current billing period
• We reserve the right to change subscription pricing with 30 days' notice
• Refunds are handled on a case-by-case basis — contact support for assistance
• If payment fails, we may suspend access to paid features after a grace period

7. Care Circle

Luma allows you to invite caregivers to monitor your medication schedule. By sending an invitation, you consent to sharing your medication data with the invited person according to the permissions you grant.

You may revoke a caregiver's access at any time from your care circle settings. Caregivers must not share or disclose patient medication data to any third party.

8. Intellectual Property

The Service, including its design, features, and content, is owned by Luma Health Ltd and protected by intellectual property laws. You retain ownership of any personal data you provide.

You grant us a limited licence to use, process, and store your data solely for the purpose of providing the Service to you.

9. Limitation of Liability

To the maximum extent permitted by law, Luma Health Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.

In particular, we are not liable for any health consequences resulting from missed reminders, incorrect medication data, or any failure of the Service. You remain solely responsible for managing your medications in consultation with your healthcare provider.

Our total liability to you for any claims arising from the Service shall not exceed the amount you have paid us in the 12 months preceding the claim.

10. Service Availability

We strive to keep Luma available at all times but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will endeavour to provide notice of planned downtime where possible.

11. Termination

You may delete your account at any time from your account settings. Upon deletion, your personal data will be permanently removed in accordance with our Privacy Policy.

We may suspend or terminate your account if you violate these terms, with notice where reasonably practicable.

12. Changes to These Terms

We may update these terms from time to time. We will notify you of material changes by email or through the Service. Continued use of the Service after changes take effect constitutes acceptance of the updated terms.

13. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

Questions about these terms? Contact us at support@getluma.health.